Data Deletion Instructions

At Willy's, we value your privacy and provide you with full control over your personal data. If you wish to delete your data or disconnect your account from our services, please follow the methods outlined below.

Fastest

Method 1: In-App Deletion

The simplest way to remove your active session data is directly within your account settings:

  1. Sign in to your Willy's account on the website or app.
  2. Go to Profile > Details and select Delete My Account.
  3. You will be asked for a final confirmation. Confirm to proceed.
  4. Willy's will immediately purge your active order history and personal preferences from our live database.
Formal

Method 2: Email Request

For a complete "Right to be Forgotten" request — which includes the removal of your phone number, delivery addresses, and transaction logs from our long-term backups — please contact us via email:

Email Address:
[email protected]
Subject Line:
Data Deletion Request — [Your Phone Number]
Required Info:
Please include the phone number associated with your Willy's account.
Support Phone:
01200003680
Hotline:
19256
Processing Time:
We will acknowledge your request within 48 hours and complete the full deletion across all systems within 30 days, as per GDPR and Egyptian PDPL regulations.

Method 3: Third-Party Account Settings

If you signed in with a third-party provider (such as Facebook or Google), you can also disconnect Willy's from your account:

  1. Open your provider's Settings & Privacy page.
  2. Navigate to Apps and Websites (or the equivalent section).
  3. Find Willy's in the list and click Remove.
  4. (Optional) Use your provider's data-removal tool to request that Willy's deletes any data received via the provider's automated callback.

What happens to my data?

Immediate Deletion

Your name, phone number, and delivery addresses are removed from our active user database.

Financial Records

Please note that under Egyptian Commercial Law, we are legally required to retain transaction records (invoices) for a period of 5 years. This data will be archived and isolated from any further processing.

Anonymization

Operational data used for service improvement is "scrubbed" to remove all Personally Identifiable Information (PII) and cannot be linked back to you once the deletion is complete.